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This is why Cluett staff are encouraged to take the time to fully understand a client’s needs, and to ensure that those needs are completely protected in their insurance coverage. If that means travelling to the client’s home or business (or both) because the client is more comfortable talking in that environment than in the office, then that’s what Cluett staff will do.
In addition to being attentive listeners dedicated to superior customer service, Cluett employees are also highly trained professionals who regularly upgrade their knowledge so they are informed of emerging industry trends. Many of them either have, or are working towards, higher insurance education such as the Chartered Insurance Professional designation (an internationally-recognized standard).
“That was the only thing he wanted from us, to get an education,” Amanda Cluett Pickrem remembers her father telling her and her brothers when they were children. “I think that value has spilled over into his business, to his employees.”
It has: Cluett Insurance believes that professional designations and higher education are an essential investment. “Insurance is a complicated business, and you have to make it simple for people,” Roy says. “It’s always changing, and you have to offer the right product at a price they can afford.”
From their educational investments to their personalized service and comprehensive product offerings, Cluett Insurance is proof that old-fashioned values are still sound business practices. “After 26 years and thousands of clients, I’ve never had someone say we’re not handling the claims right,” Roy Cluett says proudly. That perfect track record is what gives him the confidence to assure current and future clients that Cluett Insurance will be protecting their best interests for generations to come.
