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Temple Grandin
For the past year, my work has focused on how Master Leaders set Tipping Point Goals. Tipping Point Goals utilize the power of the positive domino effect and help us achieve more than we ever thought possible. Tipping Point Goals occur where: Courage Creativity Innovation Collaboration Perseverance Determination, and Hard Work meet. There …Continue Reading
The Ultimate Question ─ Part II
In my last blog, we looked at The Ultimate Question as it related to customers. Equally, if not more importantly is how The Ultimate Question relates to an organization’s employees. To fully understand this blog, you will need to go back and read last week’s blog first because that is where the Net Promoter Index (NPI) is explained. In that …Continue Reading
Leadership & Trust
There are classic case studies of crises that are handled well, like the Tylenol poisoning crisis of 1982, and crises that were handled poorly like the Exxon Valdez oil spill of 1989. There are two pertinent quotations that exemplify leadership in crisis management: “In calm water every ship has a good captain” and “Trust is at the heart of leadership.” …Continue Reading
Reflections from Your Best Career Experiences and Finding the Lessons Within
By three methods we may learn wisdom: First, by reflection, which is the noblest; second by imitation, which is easiest; and third by experience, which is the bitterest. ─ Confucius The last four blogs looked at how Master Leaders are Master Decision Makers. We will now look at tips that can help you become a …Continue Reading
The Weighted Averages Method of Decision Making
Research has demonstrated that when decision-making reaches a certain level of complexity, it becomes increasingly difficult to make a decision because most of us can only keep a certain number of variables in our minds at any one time. Furthermore, there is typically a steep decline in our ability to make decisions once the number of variables exceeds 14. However, …Continue Reading
